Age restricted content and checking your age

Zenify is testing age assurance technologies in select markets, utilising our own internal age estimation technology and partnering with Yoti, a trusted digital identity company. This technology helps us identify if users are eligible to access some Zenify content and features.

This means that you may have to confirm your age by going through an age assurance process. For example, if you attempt to watch a music video that has been labelled 18+ by the rightsholder for that video, Zenify may serve a prompt to confirm your age.

Who has to do an age check?

Certain users will be asked to confirm their age by going through an age assurance process. This is to ensure you are eligible for age-restricted features.

Tap Continue and follow the on screen steps to do the age check.

When will I be asked to complete an age check?

You may be presented with an age check when you open the Zenify app or try to access certain age restricted content, like music videos tagged 18+.

Tap Continue and follow the on screen steps to do the age check.

How does the age check work?

You may be asked to perform an age check to ensure you are eligible for age-restricted features. You can do this by going through our facial age check. If this shows inaccurate results, you can always correct that with an ID verification.

My age check shows I’m not old enough to use Zenify

You cannot use Zenify if you don’t meet the minimum age requirements for the market you’re in. If you cannot confirm you’re old enough to use Zenify, your account will be deactivated and eventually deleted.

My age check wasn’t accurate?

If you have tried the facial age estimation process but the estimate wasn’t right, you can verify your age using ID instead. See the ID verification section above for more information.

My account was deactivated, what should I do?

If your account was deactivated due to an inaccurate age estimation, you can look for the email in your inbox which allows you to reactivate your account within 90 days of deactivation and then go through ID verification. If we still can’t confirm you’re old enough to use Zenify, or if no action is taken within 7 days of reactivation, your account will be permanently deleted.